Information We Collect
When you contact us, request a quote, or book a service, we collect your name, phone number, email address, service address, and details about your plumbing issue.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, pages you view, and the time of your visit.
If you pay for services, we may collect payment information through our secure payment processor. We do not store full credit card numbers on our servers.
How We Use Information
We use your information to schedule appointments, send technicians to your address, provide accurate estimates, complete the work, and follow up on service.
We also use your contact details to respond to your questions, send appointment reminders, and share updates about your service.
With your permission, we may send you occasional promotional messages about seasonal maintenance or special offers. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
We do not use cookies to collect sensitive personal information like your payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, session duration, and referral sources.
We may also use third-party scheduling, messaging, or review platforms to manage appointments and communicate with you. These providers have their own privacy policies.
The information we share with analytics and scheduling providers is limited to what is needed to perform their functions. We do not sell your personal information.
Data Sharing and Disclosure
We share your information only with trusted service providers who help us run our business, such as payment processors, scheduling software, and email delivery services.
We may disclose information if required by law, to respond to legal requests, or to protect the rights, property, or safety of Humble Pinewell Plumbing, our customers, or others.
If our business is sold or merged, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate business records, and meet legal or tax requirements.
When your information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
Our website uses encryption to protect data in transit. Payment information is handled by PCI-compliant processors.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it.
You can also ask us to stop sending marketing messages, restrict how we use your data, or provide a copy of your information in a portable format.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will post the updated policy on this page and update the effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.